At North West Physio, we’ve introduced a video physiotherapy consultation service for any new or existing patients who may be impacted by Coronavirus.

So, if you’re in pain or uncomfortable, and asking “what if I can’t make it to my appointment?” and “is there anything I can do from home if I can’t come in?”, please do not worry, we can still help you.

While video consultations aren’t suitable for every condition, they can help many patients with self-treatment strategies, acute injury assessment, exercise prescription and progression and ergonomic advice for those setting up home work stations.

What to Expect

It’s true, there are some conditions that may require hands on physiotherapy treatment, but we can also provide a lot of assistance and relief via video, especially if you are in desperate need and are unable to leave your house!

A video consultation is basically the same as normal consultation – just without the hands-on element.

Video Consultations can include:

  • Discussion about new or existing symptoms being experienced
  • Patient performing certain movements so the physio can diagnose or track conditions
  • Provide advice regarding the best course of action for self-treatment or pain relief
  • Comprehensive review of a patient’s exercises and their plan for returning to full function
  • Advice and guidance for people setting up a home workstation

Referrals for imaging or to other health professionals can also be arranged if required.

What Software do we use for video consultations?

We encourage patients to use software and devices they are familiar with, and if they have never used video chat before we can help them set up FaceTime or Google Duo depending on their preferred device.

On our iPad we can use:

FaceTime

Skype

Google Duo

Zoom

Physitrack Logo

PhysiTrack

FAQs

Do I need any equipment at home for a video consult?

No – just the space of a small lounge room or bedroom. It may be useful to have a chair available and a mat for the floor.

What sort of space will I need to set up for the video consult?

If you could have an ipad/phone set up on a stand so that we can see you performing your exercises on the floor that is ideal.

Are video consults still able to be claimed through my health insurance?

Unfortunately not, so we have priced them at a heavily discounted rate to counteract this.

Do video consultations cost the same as a regular appointment?

The first one is free!  2nd consult is $50 then $42 for any further consults.

How do book a video consult?

You will need to book these over the phone, just let us know when you book in that it will need to be a video call.

Latest News

5 Ways NDIS physiotherapy services can help you stay independent at home

If getting up from the lounge chair takes a little more effort than it used to, or a near-miss on the back steps gave you a fright recently, you are not alone. For many, these moments quietly raise a question that can feel uncomfortable to say out loud: How long will I be able to…

Most common rugby league injuries and how to prevent them

If you’re serious about staying on the field, you need to understand where other rugby league players get injured, and why. At North West Physio, we work with rugby league players at every level on a regular basis, and the same sports injury patterns keep showing up. The difference between players who stay consistent and…

Patellar tendinopathy treatment: what is jumper’s knee and how to fix it

If you have been dealing with pain at the front of your knee for several weeks, tried rest and compression, and found that nothing has changed, you are not alone. Many basketball, volleyball, netball, and football players reach exactly this point. The frustrating reality is that what worked for a rolled ankle or a muscle…

WorkCover physio: how to access treatment and return to work

A workplace injury can turn your world upside down overnight. Whether you’ve strained your back lifting on a construction site, developed repetitive strain from months of desk work, or injured your shoulder in a warehouse accident, the questions that follow can feel just as overwhelming as the injury itself.  What does WorkCover actually cover? How do you get started…

A guide to NDIS physiotherapy

If you or someone you love has an NDIS plan and physiotherapy goals, you may be wondering where to start. Can you use your funding for physio? Which budget does it come from? What actually happens in a session? And how do you find a provider you can trust?  Navigating disability support and healthcare funding can feel overwhelming, especially…

DVA physiotherapy: how veterans access funded treatment and rehabilitation

If you’ve left the Australian Defence Force with injuries that haven’t been properly managed, or you’re trying to understand how your DVA card helps you access physiotherapy, you’re in the right place. Many veterans find the gap between entitlement and access confusing, and that confusion often delays treatment that could make a real difference.  This guide explains clearly what DVA physiotherapy covers, how the Gold and White…

Women’s health physio: your guide to pelvic floor treatment

Pelvic floor symptoms are common, yet they are often misunderstood, normalised, or quietly managed without proper support from a women’s health physio. Leaking, pelvic heaviness, pain, or reduced control can affect women at any stage of life.  According to the Continence Foundation of Australia, one in three women who have ever had a baby experience…

Surfing injuries: physiotherapy on the Sunshine Coast

You paddled out at Coolum, caught a rail on the takeoff, and something didn’t feel right in your shoulder on the way home. Or maybe your lower back has been grumbling after every session for the past month, and you’re starting to wonder whether to push through or pull back. Sound familiar?   The Sunshine Coast produces some of Australia’s best surf, and…

Menopause and exercise: your complete guide to thriving through midlife

Perimenopause and menopause bring significant hormonal shifts that genuinely change how your body responds to exercise. The good news is that understanding those changes puts you back in control. With the right approach, menopause and exercise can work together.  This guide is designed to give you exactly that: clear, evidence-based guidance tailored to where you…

North West Physio Announces New Carseldine Clinic at The Village Heart  

North West Physio will officially open its new Carseldine clinic at The Village Heart precinct, with doors open to patients from Monday, 13 April 2026.  This clinic has been purpose-built to be something different: a rehabilitation and performance space where people come to ​​fix their problems, not just manage them.  If you’re local to ​Carseldine, Chermside, Aspley, Bald Hills, Bridgeman Downs, Zillmere, or anywhere across the…